825 W Royal Ln, Suite 230, Irving, Texas 75039
Effective Date: May 1, 2026 | Last Updated: May 1, 2026
The Ivy Lounge LLC, doing business as The Ivy Lounge Wellness (“Ivy Lounge,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information about visitors to our website, clients of our wellness services, and members of our membership programs.
This Policy applies to information collected through ivyloungewellness.com, our online booking system (Jane App), our intake forms, our membership platform, in-person interactions at our clinic, and any communications with us by email, phone, or text.
Important: The Ivy Lounge Wellness is a cash-pay wellness provider and does not bill health insurance. Depending on the structure of our clinical operations and vendor relationships, certain health privacy laws may apply to us, our clinical providers, or our vendors. Regardless of technical covered-entity status, we treat client health information as confidential and apply privacy and security safeguards designed to protect health information.
By providing your mobile number and opting in, you consent to receive appointment-related text messages and, where separately authorized, promotional text messages from Ivy Lounge Wellness. Message and data rates may apply. You may opt-out of promotional texts at any time by replying STOP. Transactional appointments and safety-related messages may still be sent where legally permitted.
When you visit our website, we and our service providers automatically collect:
If you are located in the European Economic Area, the United Kingdom, or Switzerland, we process your personal information on the following legal bases under the General Data Protection Regulation (GDPR):
We do not sell your personal information. We share it only as described below:
We share information with vetted third-party vendors that help us operate, including:
Each provider is contractually obligated to handle your information securely and use it only for the purposes we authorize.
Our licensed Medical Director and clinical staff (RNs, NPs, and authorized personnel) access your health information as needed to evaluate, approve, and deliver treatment. They are bound by professional confidentiality obligations under Texas law.
We may disclose information when we believe in good faith it is necessary to:
If The Ivy Lounge LLC is involved in a merger, acquisition, asset sale, financing, or bankruptcy, your information may be transferred as part of that transaction. We will notify you and, where required, obtain your consent.
We may share information for other purposes with your explicit consent, such as testimonials with your name or photo, referral acknowledgments, or coordinating care with your outside physician at your request.
We retain personal information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods include:
Information Type | Retention Period |
Clinical and medical records | Minimum 7 years from date of last service (adults), longer for minors per Texas Medical Board rules. |
Membership and account data | Duration of membership plus 7 years for tax and financial recordkeeping. |
Payment transaction records | 7 years to comply with IRS and Texas tax requirements. |
Marketing list data | Until you unsubscribe or request deletion. |
Website analytics and cookies | Up to 26 months (Google Analytics default) or per the specific cookie’s expiration. |
We use reasonable administrative, technical, and physical safeguards to protect your information, including:
No method of transmission or storage is 100% secure. If we become aware of a breach affecting your personal information, we will notify you and applicable regulators as required by law.
Where applicable, we may also provide notice under federal or state health breach notification laws, including laws applicable to personal health records, wellness platforms, or health-related applications.
Depending on where you live, you may have certain rights regarding your personal information. We honor these rights for all clients, regardless of residency.
Under the Texas Data Privacy and Security Act, effective July 1, 2024, Texas residents have the right to:
We process sensitive personal data, including health-related information, only as reasonably necessary to provide requested services, with your consent, or as otherwise permitted by law.
To exercise these rights, contact us using the details in Section 12. We will respond within 45 days. If we decline your request, you may appeal by replying to our response, and we will reconsider within 60 days.
Under the California Consumer Privacy Act, California residents have the right to:
Authorized agents: you may designate an authorized agent to make a request on your behalf. We will require verification of the agent’s authority and your identity.
In addition to the rights above, you have the right to:
We do not currently transfer personal data outside of the United States as a routine matter. If you book services with us from outside the U.S., your data will be transferred to and processed in the United States, which may not provide the same level of data protection as your home country. By using our services, you consent to this transfer.
Submit requests to info@ivyloungewellness.com or by mail to the address in Section 12. We will verify your identity before fulfilling the request and respond within the timeframes required by applicable law.
Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and (with consent) deliver targeted marketing.
You can manage cookies through your browser settings. Where required by law, we will provide additional consent options for non-essential cookies.
Our website does not currently respond to “Do Not Track” browser signals, because no industry standard for honoring those signals has been adopted.
Our services are intended for adults 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us and we will delete it promptly. Minors aged 13-17 may receive treatment only with documented parental or legal guardian consent and presence at the appointment.
Our website may link to third-party sites (e.g., Jane App, social media, partner brands). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.
For questions about this Privacy Policy, to exercise your privacy rights, or to report a concern, contact our Privacy Officer:
Attn: Privacy Officer
825 W Royal Ln, Suite 230
Irving, Texas 75039
Email: info@ivyloungewellness.com
Phone: +1 469-668-3133
We may update this Privacy Policy from time to time. When we do, we will update the “Last Updated” date at the top. If changes are material (such as new categories of data sharing), we will notify you by email or through a prominent notice on our website before the changes take effect. Your continued use of our services after the effective date constitutes acceptance of the updated Policy.
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